A Middleton Police Department dispatcher called a new tip-texting service a success after nearly a month of testing with the public.
The department is partnering with a company called Zipwhip on the program; through it people can reach police by phone call or text.
Keith Cleasby, a dispatcher and social media manager with Middleton police, said the service allows them to interact with people directly and quickly.
It also frees them up from other calls that may be coming in.
"We take a lot of questions," Cleasby said. "Believe it or not, [people call on] parade times, fireworks times, stuff like that. We can send and receive text messages regarding those, instead of tying up a phone call and placing other people on hold."